Rent a car services   Louer une voiture des services   Alquiler de coches   Mietwagen Spanien   Noleggio Auto Spagna   Aluguer Automoveis Espanha   Autoverhuur Spanje  
Frequently asked questions and answers
» From where can I pick up the car?
» Can I pay with debit card?
» What are the bank holidays for the downtown offices in 2016?
» Can anyone other than myself drive the car?
» How can I pay?
» Which is the driver's minimum age?
» Can I rent a car and use it outside of the country of rental?
» Can I take a car from one city and deliver it to another city?
» What kind of car seats for children can you provide?
» Do you charge if I bring back the car with less fuel?
» What are the methods of payment and when we need to pay?
» Do your rates include VAT?
» Can I travel in Portugal with a car rented in Spain?
» Can I travel in France with a car rented in Spain?
» What is covered by Relax and Super Relax Insurances?
» What is the Premium Location Fee?

From where can I pick up the car?
 
We provide cars for the clients at our airport locations and down town offices.
Here is a list of our locations.
- Go to the Top -

Can I pay with debit card?
 
In the offices: Olbia and Cagliari (Italy) we are testing the possibility to pay by credit card with the following conditions:

The customers will be charged* the corresponding Excess** (instead of a block).
*Please, take into account that due to the foreign exchange rate and other possible banking charges not related to Goldcar, the customer will have to take responsibility for the possible expenses involved when we charge/refund the aforementioned deposit/Excess.
**It is essential that after the rental period, the customer goes to our office to return the vehicle and asks for the refund of the deposit/Excess (if the car is returned in good condition, the vehicle has not been involved in any accident/breakdown..etc.). Please, take into account that it is not possible to make any refund on a debit card if we do not physically have the card.

Please, take into account that customers must have enough funds on the card and a limit which allows to charge the deposit.
We remind you that if you take the Super Relax Cover, you will not need to leave the aforementioned Excess deposit.
- Go to the Top -

What are the bank holidays for the downtown offices in 2016?
 
Click below for the Bank holidays 2016 for Spanish downtown local offices: Benidorm, Denia, Torrevieja, Cadiz – Sancti Petri & Paseo Maritimo (Mallorca)

Bank Holidays 2016

- Go to the Top -

Can anyone other than myself drive the car?
 
Yes, the car can be driven by additional drivers.All additional drivers: 4 € per day. Maximum charge 48 € per driver. Maximum: 3 additional drivers per contract.
- Go to the Top -

How can I pay?
 
The payment will be done in Airport or Down Town offices by credit card, like Visa, Mastercard and EC-Karte.
We do not accept American Express, Diners Card or cash.

- Go to the Top -

Which is the driver's minimum age?
 
Drivers must be over 21 years and have held a driving licence (international driving license) for a minimum of 12 months.
No maximum age restriction or surcharge.
- Go to the Top -

Can I rent a car and use it outside of the country of rental?
 
Cars can be driven out side the country from which they have been rented if a Cross Border tax is paid.

Please click here for the Cross Border tax table.

- Go to the Top -

Can I take a car from one city and deliver it to another city?
 
Yes, you can do that. One way rentals: minimum rental 3 days.
- Go to the Top -

What kind of car seats for children can you provide?
 
We have car seats as follows: baby seat: 0 - 13 months, child seat: 13 months - 3 years or booster seat: 3 to 7 years.
- Go to the Top -

Do you charge if I bring back the car with less fuel?
 
The vehicles are delivered with a full tank of petrol.
Full tank values pre-payable, between 40 € and 100 € according to supplied model. Cars should be returned with an empty tank. Our fuel policy is full/empty with no refund on unused fuel. The exception to this rule is for hire periods of 3 days or less when we credit the client's credit card with the equivalent value of the fuel left in the tank.
- Go to the Top -

What are the methods of payment and when we need to pay?
 
The payment will be done in our office in the airport or down town in our branch office.

You can pay by credit card Visa, Mastercard, EC-Karte.

We do not accept American Express, Diners Card or cash.
- Go to the Top -

Do your rates include VAT?
 
Yes, all our rates include VAT.
- Go to the Top -

Can I travel in Portugal with a car rented in Spain?
 
Yes, you can travel in Portugal if you rent a car in one of our offices in Granada, Sevilla, Málaga, Jerez, Almería or Sancti Petri(Cadiz) and also an additional insurance is necessary to be paid according with the car group. Also the driver can not drop off the car in Portugal, only in Spain.
- Go to the Top -

Can I travel in France with a car rented in Spain?
 
Yes, you can travel in Portugal if you rent a car in one of our offices in Barcelona, Gerona, Reus or Bilbao and also an additional insurance is necessary to be paid according with the car group. Also the driver can not drop off the car in France, only in Spain.
- Go to the Top -

What is covered by Relax and Super Relax Insurances?
 
Relax Insurance (Optional)
Relax Insurance Package Covers: FREE 24 hour Telephone Roadside Assistance, Wheels, Tyres, Hubcaps, Locks, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing service after accident, Taxi (transportation), Clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar ofce, Damage to oil sump, Catalytic convertor, Radiator and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown and the Repair Period.


Super Relax Insurance (Optional)
Purchasing this insurance the CDW Excess Amount is waived and we cover also the following: FREE 24 hour Telephone Roadside Assistance, Wheels, Tyres, Hubcaps, Locks, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing, Transportation (Taxi), Clutch, Battery, Copy of the key and delivery of the key to closest Goldcar ofce, and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown

Italy Super Relax Insurance (Optional)
Purchasing this insurance the CDW and Theft Excess is waived. We will cover the following:- TP/Theft: Vehicle Theft Protection -CDW: the Collision Damage Waiver (CDW). It is covered the damages to the rented vehicle (damages to the bodywork, paint and mechanic damages) arising from a collision, fortuitous re and vandalism acts as long as the conditions stated in the contract are fullled - FREE 24 hours Telephone Roadside Assistance, Wheels, Tyres, Hubcaps, Locks, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing service after accident, Taxi transportation), Clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar ofice, damage to oil sump, Catalytic convertor, Radiator and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown and the Repair Period.
- Go to the Top -

What is the Premium Location Fee?
 
We want to inform you that we are going to apply a new charge to customers called Premium Location Fee.

ANA (the Portuguese airport operator) unexpectedly is going to start charging all car rental companies this airport fee (they
were already charging us this for Porto rentals) and consequently we now see no other option but to charge these costs to our
customers on collection.

The calculation of the Premium Location Fee will be:
-A 9% of the sum of: the rate applied + the local extras amount charged on collection.
This Premium Location Fee will have a maximum of 21€ per rental (VAT excluded).

We will apply this to all the new reservations made from 07/01/16 on and pick-up date from 07/01/16 for all our Portugal offices (except Madeira) with the Flex Fuel, Full Fuel and Rhodium options.

The new fee will enter into force on 7th January 2016 (instead of 01/01/16).

We will assume the costs of the reservations confirmed prior to the 07/01/16 (bookings made until 06/01/16 will be honored).

Therefore, the Portugal offices involved will be:
o Faro, Lisbon and Porto.

We also inform you that our Premium Location Fee is in line with the customer legal framework, either within the national scope or within the European (Portuguese Law 24/96 de 31 de Julho “Lei de defesa do Consumidor” and European Directive 93/13/EU and its amendments).

From a legal perspective, we are convinced that an exact amount for all rentals could be considered a non-proportional and abusive charge. In that regard, a percentage of the sum of: the rate applied and the local extras amount charged on collection could be equitable and transparent. We will charge the Fee on collection because that is the time when we will know the final basis of calculation (total extra amount charged).

In any case, we will provide clear and adequate information to the customer, not only in the contractual stage, but also in the pre contractual stage.
- Go to the Top -

Home navigate Fleetnavigate Pricesnavigate Bookingsnavigate Locationsnavigate Promotionsnavigate Terms & Conditionsnavigate FAQ navigate Blog navigate Contact

Car hire Spain, Car hire in Spain

Car Hire Spain - Copyright © 2008-2017 All rights reserved - AutoCarHire.es