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Frequently asked questions and answers
» From where can I pick up the car?
» Can anyone other than myself drive the car?
» How can I pay?
» Which is the driver's minimum age?
» Can I rent a car and use it outside of Spain?
» Can I take a car from one city and deliver it to another city?
» What kind of car seats for children can you provide?
» Do you charge if I bring back the car with less fuel?
» What are the methods of payment and when we need to pay?
» Do your rates include VAT?

From where can I pick up the car?
 
We provide cars for the clients at our airport locations and down town offices.
Here is a list of our locations.
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Can anyone other than myself drive the car?
 
Yes, the car can be driven by additional drivers.All additional drivers: 2 € per day. Maximum charge 10 € per driver. Maximum: 3 additional drivers per contract.
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How can I pay?
 
The payment will be done in Airport or Down Town offices by credit card, like Visa, Mastercard and EC-Karte - and also, debit cards (if customers purchase the Relax Insurance).

We do not accept American Express, Diners Card or cash.

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Which is the driver's minimum age?
 
Drivers must be over 21 years and have held a driving licence (international driving license) for a minimum of 12 months.
No maximum age restriction or surcharge.
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Can I rent a car and use it outside of Spain?
 
Cars can be driven only to Portugal and Gibraltar at no additional charge. Clients are not allowed to drive our cars to other foreign countries.
Clients arriving at Gerona or Reus airport are allowed to drive into France and Andorra. They will be charged an additional amount of 8 € per day for the entire rental on arrival for insurance.
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Can I take a car from one city and deliver it to another city?
 
Yes, you can do that. One way rentals: minimum rental 3 days.
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What kind of car seats for children can you provide?
 
We have car seats as follows: baby seat: 0 - 13 months, child seat: 13 months - 3 years or booster seat: 3 to 7 years.
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Do you charge if I bring back the car with less fuel?
 
The vehicles are delivered with a full tank of petrol.
Full tank values pre-payable, between 40 € and 100 € according to supplied model. Cars should be returned with an empty tank. Our fuel policy is full/empty with no refund on unused fuel. The exception to this rule is for hire periods of 3 days or less when we credit the client's credit card with the equivalent value of the fuel left in the tank.
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What are the methods of payment and when we need to pay?
 
The payment will be done in our office in the airport or down town in our branch office.

You can pay by credit card Visa, Mastercard, EC-Karte and debit cards (if customers purchase the Relax Insurance).

We do not accept American Express, Diners Card or cash.
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Do your rates include VAT?
 
Yes, all our rates include VAT.
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